Shipping

Where do you ship to?

Worldwide. Free shipping on orders over $75.

How long does delivery take?

Delivery times and available shipping rates are shown at checkout. Once your order ships, we’ll email you tracking details.

How can I track my order?

Use the tracking link in your shipping confirmation email. If you need help, contact our support team with your order number.

Orders & Returns

Can I change or cancel my order?

Contact us as soon as possible. We’ll do our best to help before the order is processed, but changes cannot be guaranteed once fulfillment begins.

What is your return policy?

Returns are accepted within 30 days of delivery. Items must meet the conditions described in our refund policy.

What if my order arrives damaged or incorrect?

Contact us with your order number and clear photos of the package and item so our team can make it right.

Products

How do I choose the right product?

Each product page includes usage details, benefits, and ingredients where available. If you still need help, contact our support team before ordering.

How do I contact RELUME?

Use our contact page and include your order number when asking about an existing order.